Many business down issues and failures can be prevented or foreseen through proper monitoring and maintenance, ensuring that your network is healthy and productive.
Your network servers are a core component of your business; they host your company’s most vital information. |
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By keeping a close eye on the status of your network servers we can take proactive action to maintain server uptime and availability. With our plans you will receive constant service and regular status reports on your network that point out trends, needs and predict future budget requirements. We give you with the tangible data you need to measure our performance.
Available Server Packages:
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Essentials
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Advanced
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Custom
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Call us for more information on our service packages and for a complete menu of available plans.
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When your business needs IT services, you don’t want to wait. You want to know when you can expect service; it allows for prudent planning and strategic management.
In the IT industry, we refer to guaranteed response times as Service Level Agreements. These SLAs dictate how fast we must respond to your concerns.
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Gone are the days when you had to wonder when service would be provided, or accept excuses for delays. Blue/Edge offers several SLA options to cover all of your response needs by our dedicated professionals.
We don’t treat our SLAs as our benchmarks for success; they are a benchmark for failure. We beat our SLA times more than 85% of the time. When you need help you know we’re on it, or your money back.
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Have you done an impact analysis on the loss of your servers?
Do you know how much money it costs you per hour when those critical business processes are down?
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Business continuity refers to the systems and procedures your business has in place to ensure that your critical business processes can operate unimpeded and without interruption. Keeping your business operating can save on thousands in overhead…
At Blue/Edge, we understand the costs associated with a business down situation. That’s why we’ve developed the tools to get your business operating in 2 hours or less. Call us now to learn how Blue/Edge can help your business stay open 24/7 with a Backup & Disaster Recovery Plan.
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Blue/Edge provides unlimited use of our help desk services for your users via our All you Can Eat help desk service, or A.Y.C.E. Help Desk for short.
Your network users can contact us directly via our online ticketing system, email or phone and have their issues dealt with directly.
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With A.Y.C.E. Help Desk, you can rest assured knowing that your network users will always have help for their issues – all at a predictable, flat rate monthly fee that minimizes your management overhead.
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Is anything more frustrating than trying to find a simple phone number or reference when everyone in the office is waiting for you or their computers to be fixed? What happens if key personnel are unreachable during a business crisis or network failure?
Save frustration, time and money!
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There always seems something more important to do than documenting your network – until something goes wrong. In any organization, asset and information management can be a challenge. It is possible to overlook or misplace important information. As a technology service provider, one of the key tasks we face with a new client is learning a complex computer network on the fly – often with no meaningful support material. Having a properly documented network offers many tangible benefits:
- Dramatically reduce diagnosis and troubleshooting time
- Allow deployment of products and services in a controlled manner
- Identify and track your hardware & software assets for budgeting purposes
- Identify areas of weakness for future growth
- Allow new staff to become familiar with policies and procedures more quickly
- Keep vendor contract, licensing, and contact information available
- Save you money
Using systems and processes we have developed from over 15 years in the field, we collect and consolidate key business and network information. Once this information has been collected, we construct a reference manual and report structure that is unique to your business. A fundamental management tool – but rarely delivered by IT shops. We offer a flat-rate service that fully documents your network from top to bottom. In our Network Administration Manual, you’ll have immediate access to:
- Network diagrams
- Asset tracking information
- Vendor & company contact information
- Licensing & compliance information
- Maintenance schedules
- Backup schedules
- Policies and procedures
...and Blue/Edge proprietary reports that give you an in-depth look at your network.
You can now manage your IT infrastructure strategically, and not reactively. When clients see our end product, they realize what has been missing – an owner’s manual for their network.
Contact us now for a demo package!
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| Over the last decade, email has emerged as a critical business process – driving fast communication between businesses and customers. As a result, many new tools and collaborative features have been developed to help email users communicate more effectively than ever before.
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These tools and features can help increase your productivity by keeping your employees more in touch with shared calendars, tasks, and even availability on mobile devices.
A full implementation of business class email and spam protection might not be possible on every small business’ IT budget. That’s why Blue/Edge offers hosted email and spam filtering services to deliver all the features and benefits of business class email at an affordable monthly fee.
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Getting started is easy with Blue/Edge.
Just give us a call or email and make an appointment to meet with an account manager. We want to learn about your business and your IT needs! If we don’t have what you need, chances are we work with someone that does.
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Contact us now to set up an appointment! |
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