Blue/Edge was founded on the belief that IT is more than an evil necessity - it is a powerful tool that can influence the success of your business in a competitive world. We approach your company’s IT concerns and budget as if they were our very own.
Our goal is to provide the maximum value from your technology investment possible: we deliver the best solutions for your business and believe in doing things right the first time.
Our client list includes some of the most successful small and medium businesses in the Lower Mainland. In fact we have clients on the list of ’50 Best Managed Businesses’ in Canada.
All of our technicians have a minimum of 5 years experience working in IT. With over 60 years of combined IT experience on staff, you can rest assured that you’re getting service you can trust.
With over 20 years in the technical services industry, I still get surprised by experiences our new customers have had with previous computer service providers. Certainly some of the behaviors are stereotypical of our industry, and often humorous – but some are frustrating and expensive too.
Two common concerns are scheduling and communication: Service technicians that show up late for appointments or not at all. Service companies that g to respond promptly to phone calls and voice messages. This causes much frustration with the client who is simply trying to get an answer on problem resolution and setting expectations for affected staff members.
Communicating technical information is another challenge. Often the biggest hurdle we face as the new service provider is learning a complex computer network on the fly with no meaningful support material. Generally there is a complete lack of documentation on the products and services sold to the client, and no record of what has been done or how. We can certainly understand why too. With nothing documented, the client must beg for each morsel of information – and many service providers will charge for that.
Another item that is frequently overbilled for is routine maintenance. Some of this is understandable, but the great joy of computers (if such is to be found) is their ability to automate processes. Without automation, the client is forced to pay over and over again for something that if properly set up, will pay for itself within months or even weeks. Worse yet, this ad-hoc maintenance (or worse yet – no maintenance), can contribute to lost revenue, additional expenses, buggy systems, or security breaches.
As the owner of Blue/Edge, my goal is to ensure that you receive the highest degree of professionalism and expertise. We will provide full network documentation and detailed information on services rendered. Our service plans will examine and then demonstrate how we can reduce your overall IT service overhead. You get a guaranteed response time and a dedicated team of professionals that understand what it takes to keep your business open 24/7. You will also get my promise of the following:
I will personally attend to your concerns, if you have a issue with our services or pricing
We will schedule our technicians with realistic expectations and in a manner appropriate to the request
We will respect your time by showing up when scheduled. If for some reason we can’t, we will advise you with 30 minutes notice or more, or the service call is free
We will communicate the status on all work being performed by phone, email or both
We will be polite and professional
We will document the work we do with meaningful information and reference material
We will not use overly technical language in order to confuse you – but will do our best to relate and educate so you can make informed decisions for your business.
Sincerely,
Richard H. Lambert
Founder/CEO
Blue/Edge Technology Solutions Inc.
In 1989, Richard Lambert started his company, Starship Service & Sales; more as a hobby than a serious business enterprise. Over the years, it grew in response to the larger market penetration of big box consumer electronic stores. Feeling the need to properly represent the companies focus, Blue Edge Technology Solutions was born.
Today, Blue Edge Technology Solutions is a leading IT consulting company in the Vancouver area. We consistently provide the highest levels of advanced technical support to our clients. We work with your business to develop a solution that is right for you when you need it.
Our superior service, industry expertise, and leading edge technology makes us the best choice for your business. All your networking and communication needs are available from one convenient source.
Blue/Edge is proud to have assembled a team of outstanding IT professionals with a diverse experience base: Our technicians have worked in the private sector and government, enterprise level corporations and home offices. These unique histories let us approach situations from different perspectives that contribute to delivering the best overall solution for your business, today and tomorrow.
Our team has over 60 years of combined IT experience, and hold industry respected certifications such as:
Please read on to learn a bit about each of our team members!
Richard Lambert
Richard is the owner and founder of our organization. He started his first company 20 years ago and has provided technical support to some of our long term clients for the entire duration. Although Richard is no longer involved in day to day technical services, he actively tries to be aware of each and every one of our client’s status and needs. If you have any questions or comments, feel free to contact Richard. richardl@blueedgetech.ca
Matt Gibson
Matt has been with the company for over five years and has built on his existing technical knowledge and experience to become our top rated technician. Matt is typically reserved for performing all high level diagnostic support and project planning. He is especially strong in the realm of network security, holding numerous industry certifications, such as: GPEN, GAWN, GCIH, GSEC-Gold and FCSE. Matt can be reached by email mattg@blueedgetech.ca
Steve Makuch
Steve has been with the company for five years and has great knowledge and experience spanning network administrative tasks, maintenance, desktop support and more. He is our second top rated technician and specializes in network administration and application support. Steve also has a lot of experience servicing Blackberries and can answer your questions in that area. You can reach him by email stevem@blueedgetech.ca
Tracie Abney
Tracie has been a valuable employee of Blue/Edge for over a year. She handles reception, dispatch, inventory, shipping & receiving and even some marketing! It is a very impressive list of duties. She is your main point of contact within Blue/Edge for creating service requests or reporting problems. We recommend contacting her via email:
Patrick Gauthier
Patrick has been with the company for just over a year, but comes from a long history working in the technology sector. Patrick serves as our customer service sales representative and is the liaison between your organization and Blue/Edge. Feel free to contact Patrick anytime for any reason. He can be reached by email patrickg@blueedgetech.ca, in the office or on his cell 604-816-9006
Jan Erickson
Jan is a new addition to our team and works in the finance department where she’s already proving to be very adept. Jan oversees all of the product and service invoicing for your company. If you have any questions or concerns with the billing process, please contact her via email jane@blueedgetech.ca
Jason Chen
Jason has over 10 years of experience in the IT sector as serves as the Service Manager at Blue/Edge. It is his responsibility to coordinate the technical staff and manage our internal resources to make sure you’re receiving the best personnel in the shortest amount of time as possible. He can be reached by email jasonc@blueedgetech.ca
While we pride ourselves on our range of technical skill, it’s simply not possible to know everything about everything. That’s why we have formed strategic partnerships with companies the compliment our own core competencies. A successful synergistic relationship requires sharing a common philosophy, and we’re proud to say that all of our strategic partners are dedicated to delivering the best service and solutions to our shared clients.
To learn more, please click one of the links below.
Coming November 2009
Surrey Board of Trade
The Surrey Board of Trade (Chamber of Commerce), as a business organization, has been serving the community of Surrey since 1918. The membership of the Board stands currently at 1,260 which ranks the Surrey Board of Trade as one of the three largest in BC. There are approximately 129 Chambers of Commerce in the province. The average Chamber membership is under 500.
Managed Services Provider University
MSP University provides education, training, fulfillment and consulting services to Membership Organizations, Vendor Channels, Franchises and independent IT Service Organizations worldwide. We are the ultimate vendor-neutral resource for all IT Service Providers either preparing to transition to an Annuity-based Managed Services delivery model, or who are already delivering Managed Services, and wish to increase their knowledge of Managed Services Vendors, Services, Solutions and Business, Technical and Sales and Marketing Best Practices.
TEC Associates
The TEC process is effective in stimulating growth in middle-market businesses. TEC member businesses outperform the Fortune 500, S&P 500 and the 14 million companies in the ARC Analytics database. In addition, TEC member organizations grow, on average, 2.5 times faster than they did prior to joining TEC.
The Alternative Board
The Alternative Board creates, manages and facilitates advisory boards comprised of local business owners, presidents, and CEOs who run non-competing businesses. Each month members of the advisory boards meet—led by an executive coach—to share their business expertise and problem-solve each others’ challenges, confidentially within the board.
